15-Day Window: Returns accepted within 15 days of purchase. No refunds/exchanges after this period.
Condition: Items must be unused, in original packaging, and with proof of purchase (receipt).
Perishable goods (food, flowers, magazines).
Intimate/sanitary items, hazardous materials, flammable liquids/gases.
Gift cards, downloadable software, select health/personal care products.
Used books, opened media (CDs, DVDs, games, etc.).
Damaged/missing parts (not due to our error).
Returns initiated after 15 days.
Inspection: We’ll email you upon receiving your return and confirm approval/rejection.
Approval: Refund processed to your original payment method within 7 days.
Check your bank/credit card statement.
Contact your card issuer or bank (processing times vary).
If unresolved, email service@ifavetrend.com.
Sale Items: Non-refundable.
Exchanges: Only for defective/damaged items. Email service@ifavetrend.com for instructions.
Gift Credit: If marked as a gift, you’ll receive a gift certificate upon return.
Refund to Gifter: If not marked as a gift, refund goes to the original purchaser.
Return Address: Mail items to ifavetrend.com.
Costs: You pay return shipping. Fees are non-refundable (deducted from refunds if applicable).
High-Value Items (>$75): Use tracked/insured shipping. Not responsible for lost returns.
Pre-Shipment: Full refund if cancelled before shipping/production.
Post-Shipment: Cancellations unavailable once shipped.
Consumer’s Responsibility: If return is due to buyer’s reason (e.g., change of mind).
Our Responsibility: Free returns for damaged/incorrect items.